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Dedicated Technical Account Manager

Let us help build and maintain your website with this complete, ongoing service
Dedicated Technical Account Manager
Dedicated Technical Account Manager
Running an eCommerce website can be rewarding, but it isn't always easy. Shift4shop is packed with features to help you build your brand and grow your business, but we know that with so many features, things can sometimes get confusing. Even if you know the platform inside and out, you may prefer to spend your time elsewhere, working on your business instead of your website. That's why shift4shop's team of Dedicated Technical Account Manager is here to help.
Complete eCommerce Website Management

A Complete eCommerce Website Management and Support Solution

Our Dedicated Technical Account Manager is an ongoing service that helps take the burden off your shoulders as an eCommerce website owner. You'll have access to our very best priority tech support as well as a team of experts ready to help you by performing various website design and management tasks as needed.

Let our professionals handle the work so you can focus on your business. You can also use this program to receive detailed training on specific aspects of creating and managing your online store.

What's Included in Our Dedicated Technical Account Manager service?

The Dedicated Technical Account Manager service includes a combination of Dedicated Technical Support, Professional Services and Expert Consultations. It's a complete solution for keeping your site maintained and flawless. Here's a quick summary:
  • A dedicated Technical Account Manager assigned to your account
  • Unlimited site copies, domain name changes, and restoration from backup
  • Yearly third-party SSL installation
  • 10% discount on any additional Shift4Shop apps or services
Read onward for more details about the major services that are part of this complete program.
Dedicated Technical Account Manager

A Dedicated Technical Account Manager Assigned to Your Account

Get Enterprise-grade support for your business! A Technical Account Manager (TAM) is a Shift4Shop technical support expert that will be assigned to your account to serve as your main point of contact for all your tech support inquiries. This allows you to communicate directly with a specific Shift4Shop expert who can provide one-on-one priority support, skipping the normal queue. This service is the highest tier of tech support and is normally only available to Shift4Shop Enterprise merchants, but is included as part of the Dedicated Technical Account Manager service.

Unlimited Site Copies

Unlimited Site Copies

Some eCommerce merchants want to sell the same products on multiple storefronts. This can be helpful for establishing different brand identities to appeal to a wider range of customers who have different preferences and expectations. Our Store Copy service allows you to clone data from one Shift4Shop store to another so you can painlessly create multiple stores. After the copy is done, you can still edit both stores separately. Normally $250 per copy, the Dedicated Technical Account Manager service includes unlimited store copies.

Learn more about Shift4Shop Store Copies
Unlimited Domain Name Changes

Unlimited Domain Name Changes

Sometimes an online store may need to change its domain name, such as if the business has rebranded or evolved and now carries different products and services. Changing your domain name on Shift4Shop involves server-side changes that we will need to perform. Normally $50, with the Managed Account Program you can access unlimited domain name changes each year.

Learn more about Domain Name Changes
Unlimited Restorations from Backups

Unlimited Restorations from Backups

Backups are a crucial part of every website - as powerful as internet technology gets, there are still unforeseen circumstances that can cause a website to need to be restored from a previous backup version. As part of the Dedicated Technical Account Manager service, we can restore your website from a backup as many times as needed - normally $80 per restoration.

Learn more about Restoring from Backup

How our Dedicated Technical Account Manager Service Can Benefit Your Business

While eCommerce means vast opportunity for businesses everywhere, it takes a lot of work and can cause some serious headaches if you run into a problem. As a business owner, your energy needs to go toward building your brand and customer base, not into worrying about your website. Whether you're lacking the technical expertise or simply don't have the time, our Dedicated Technical Account Manager service will help.
  • Get Enterprise-grade priority support
  • Have an expert perform maintenance or other tasks on your website
  • Ensure your website is working perfectly at all times
  • Save time and effort by passing the technical workload to us

Ready to Get More Visitors & Sales? Start Today

Monthly Payment
I understand this is a monthly recurring service

Frequently Asked Questions

What is the third-party SSL installation?
Your Shift4Shop store comes with a free shared SSL certificate, but there are several reasons to get your own dedicated SSL, mainly the ability to check out on your own domain name rather than Shift4Shopstores and to obtain additional security depending on the SSL you use. If you already have a certificate from a third-party provider, we'll install and update it for you on an annual basis. However, remember that you'll still need to pay for that SSL certificate. To get the best results and functionality, we recommend that you get a dedicated SSL certificate from one of our partners.
Which apps and services do I get a 10% discount on?
As part of this program you'll get a discount on the apps listed in the Shift4Shop App Store as being sold and supported by Shift4Shop, as well as the services we can provide such as design, SEO, etc.
How is this program different from the free technical support included with every Shift4Shop plan?
Unlike many other eCommerce platforms, Shift4Shop does provide free, 24/7/365 tech support to all of our merchants - plus, all our support staff works out of our home office and is never outsourced. The difference between this and the Dedicated Technical Account Manager service is that the program provides you with a dedicated individual (Technical Account Manager or TAM) to handle your inquiries and give you priority service without the need for you to go through the usual channels.
Can you still use the other support channels if I'm a member of this program?
Yes! You are still free to contact support via chat, ticket, or phone at any time, e.g. if you have an urgent question outside of your TAM's office hours.