Our Dedicated Technical Account Manager is an ongoing service that helps take the burden off your shoulders as an eCommerce website owner. You'll have access to our very best priority tech support as well as a team of experts ready to help you by performing various website design and management tasks as needed.
Let our professionals handle the work so you can focus on your business. You can also use this program to receive detailed training on specific aspects of creating and managing your online store.
Get Enterprise-grade support for your business! A Technical Account Manager (TAM) is a Shift4Shop technical support expert that will be assigned to your account to serve as your main point of contact for all your tech support inquiries. This allows you to communicate directly with a specific Shift4Shop expert who can provide one-on-one priority support, skipping the normal queue. This service is the highest tier of tech support and is normally only available to Shift4Shop Enterprise merchants, but is included as part of the Dedicated Technical Account Manager service.
Some eCommerce merchants want to sell the same products on multiple storefronts. This can be helpful for establishing different brand identities to appeal to a wider range of customers who have different preferences and expectations. Our Store Copy service allows you to clone data from one Shift4Shop store to another so you can painlessly create multiple stores. After the copy is done, you can still edit both stores separately. Normally $250 per copy, the Dedicated Technical Account Manager service includes unlimited store copies.
Sometimes an online store may need to change its domain name, such as if the business has rebranded or evolved and now carries different products and services. Changing your domain name on Shift4Shop involves server-side changes that we will need to perform. Normally $50, with the Managed Account Program you can access unlimited domain name changes each year.
Backups are a crucial part of every website - as powerful as internet technology gets, there are still unforeseen circumstances that can cause a website to need to be restored from a previous backup version. As part of the Dedicated Technical Account Manager service, we can restore your website from a backup as many times as needed - normally $80 per restoration.
