Our myWebmaster Managed Account Program is an ongoing program that helps take the burden off your shoulders as an eCommerce website owner. You'll have access to our very best priority tech support as well as a team of experts ready to help you by performing various website design and management tasks as needed.
Let our professionals handle the work so you can focus on your business. You can also use this program to receive detailed training on specific aspects of creating and managing your online store.
Get Enterprise-grade support for your business! A Technical Account Manager (TAM) is a Shift4Shop technical support expert that will be assigned to your account to serve as your main point of contact for all your tech support inquiries. This allows you to communicate directly with a specific Shift4Shop expert who can provide one-on-one priority support, skipping the normal queue. This service is the highest tier of tech support and is normally only available to Shift4Shop Enterprise merchants, but is included as part of the myWebmaster Managed Account Program.
Our Webmaster Tasks allow you to "hire" Shift4Shop's in-house developers to perform various setup and maintenance work on your website. Every month, you'll automatically get access to 2 Webmaster Tasks (a $199 value), each equivalent to 1 hour. If you don't use your tasks, they'll roll over and become available in subsequent months until you've accrued a total of 12 hours of unused tasks. You'll also get a discount on additional tasks in case you need more work done!
Setting up a website can be stressful, since it consists of several steps that are sometimes easy to overlook - or tempting to put off if you're not sure how to do it yourself. Our Webmasters can help with numerous types of setup tasks that you might find confusing or tedious to handle on your own. Setup tasks include:
Building an online store requires a lot of information to be added to your website, especially if you have a large number of products. While Shift4Shop includes useful tools for importing and exporting data, you may not want to do it yourself. Our Webmasters can handle it for you, hassle-free. Data entry tasks include:
One of your website's main purposes is to promote and represent your brand, and the look and feel of your site are crucial to this goal. Our myWebmaster services include design edits to customize and fine-tune the visuals and layout of your website to help it match your brand identity. Design tasks include:
Just because you've built a great website doesn't mean the work is done. In fact, it's just getting started! Now it's time to market your online business across multiple channels and ensure it's ready to handle as much traffic as it can draw. Our Webmasters can help you optimize your site for search engines and much more. Marketing and SEO tasks include:
Got your eye on a premium theme? You can get it installed for free as part of the myWebmaster Managed Account Program. And since new themes come out frequently, you can get one for free each year in case a new one launches that you just have to have. Premium themes can include advanced design features like Mega Menus and improved visual elements (depending on the theme) so many store owners prefer them — plus, your included Webmaster Tasks can help you customize them to your tastes. A $199 value!
When you need to know if your website is as great as it can be, ask the experts. As part of the myWebmaster Managed Account Program we'll have a consultation with you, once per year, where we go over your website and evaluate it for design quality and user experience. When you're running a website it can be easy to lose track of how it feels for your customers to use it, as well as the first impression you give to a brand new visitor, so it's very helpful to periodically have your website checked by a specialist who can explain any problem areas and create a plan to fix them.
Some eCommerce merchants want to sell the same products on multiple storefronts. This can be helpful for establishing different brand identities to appeal to a wider range of customers who have different preferences and expectations. Our Store Copy service allows you to clone data from one Shift4Shop store to another so you can painlessly create multiple stores. After the copy is done, you can still edit both stores separately. Normally $250 per copy, the myWebmaster Managed Account Program includes unlimited store copies.
Sometimes an online store may need to change its domain name, such as if the business has rebranded or evolved and now carries different products and services. Changing your domain name on Shift4Shop involves server-side changes that we will need to perform. Normally $50, with the Managed Account Program you can access unlimited domain name changes each year.
Backups are a crucial part of every website - as powerful as internet technology gets, there are still unforeseen circumstances that can cause a website to need to be restored from a previous backup version. As part of the myWebmaster Managed Account Program, we can restore your website from a backup as many times as needed - normally $80 per restoration.
